Join the Howell Chamber of Commerce and their Inclusive Livingston initiative as they provide resources for conflict management. Featuring Joyce Weiss (AKA the “Queen of Conflict Management”), this segment will address conflict management in customer service and provide insight into key areas:

• How to cultivate intentional and safe conversations

• How controlled emotions and triggers make a difference in resolving conflict

• How to promote respect and understanding in difficult conversations

• Methods to foster an inclusive culture where diverse opinions and values are respected

Check in begins at 11:30, boxed lunch provided
$30 Members, $35 Non-Members
Register Here!